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At Landis we are committed to creating a harmonious environment where each guest will receive a unique and personalized service that reinvigorates and influences the community we live in. We strive to set an example of excellence of service, beauty, and inspiration in everything we do so that our actions change the world one guest at a time.
Reservation & Welcome:
A guest’s first impression of the salon and ensuring you are receiving the recommended services and products.
Were you greeted warmly and professionally?
(Required)
Yes
No
Schedule your appointment on your preferred day/time?
(Required)
Yes
No
Did our guest relations team share product promotions?
(Required)
Yes
No
Consultation:
Building that trust and rapport between the service provider and a guest. Were you offered the following:
Discussing your hair needs for product and service?
(Required)
Yes
No
Recommended and relevant service upgrades?
(Required)
Yes
No
Discuss product solutions for your hair needs?
(Required)
Yes
No
Provide options for service?
(Required)
Yes
No
Discuss maintenance schedule, and introduce pre-booking?
(Required)
Yes
No
Stress-Relieving Ritual of Renewal:
Aroma Sensory journey Ritual and Stress-Relieving Scalp and Shoulder Ritual)
Did you receive the following: Stress- Relieving Scalp and Shoulders Ritual?
(Required)
Yes
No
Did the stylist educate you on the product solutions and the aroma sensory journey?
(Required)
Yes
No
Stress-Relieving Shampoo Ritual:
A continuation of the wellness at the shampoo bowl.
Did you receive a Stress-Relieving Shampoo Ritual?
(Required)
Yes
No
Did the stylist educate you on product solutions for your hair needs?
(Required)
Yes
No
Technical Service + Styling Lesson:
A combination of Aveda’s high performance products with the service provider’s expert technique:
Received and complete technical cut / color / style service ?
(Required)
Yes
No
Recommended any relevant service upgrades?
(Required)
Yes
No
Educate on product solutions?
(Required)
Yes
No
Finishing Touch Ritual:
A touch for lips and/or complexion after a service. Women love the finishing touch ritual that is provided by our service provider:
Stylists perform makeup - or Aroma-focused Finishing Touch Ritual?
(Required)
Yes
No
Stylists provided information on product solutions?
(Required)
Yes
No
Recommended Home Care:
Service provider completes the in-salon experience by showing guests the products used during the service and educating guests on how to use them to create their look at home.
Did your service provider review and recommend the products and share how to use the products?
(Required)
Yes
No
Pre - Book:
Ensuring the service provider's work continues to look its best and that guests can return on a day/time that is convenient for them.
Were you recommended a timeframe for your next visit, and your appointment was scheduled prior to you departing?
(Required)
Yes
No
Goodbye for Now:
Your last impression of the salon and service provider - Did you feel appreciated and excited to return:
Do you feel you had a memorable visit?
(Required)
Yes
No
Did the service provider thank you for your time and visit today?
(Required)
Yes
No
Please rate your experience overall between 1 - 5:
(Required)
1
2
3
4
5
Any further comments:
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SERVICES
Salon Services
Women’s Hair
Hair Coloring
Hair Cuts
Hair Styling
Men’s Hair
Spa Services
Skin Care & Facials
Hair Removal
Hands & Feet
Lash Lifts
LOCATIONS
Marmalade Salon
Sugar House Salon
OUR TEAM
SPECIALS
CAREERS
Landis Salon New Artist Program
Landis Salon Experienced Stylists
Landis Salon Spa Services
Landis Salon Guest Services
Landis Salon Apprenticeships
GIFT CARDS
BLOG
AVEDA RETAIL